Terms & Conditions

Guarantees

When you book a sleep package you will receive education, information and support from the Surrey Sleep Coach. I do not guarantee a particular outcome or result, or within a particular timeframe.  I always strive to provide you with current, evidence based, compassionate and age appropriate information. I ensure the strategies I put forward in my sleep follow up plan are in line with your parenting style and are focused on attachment and responsive parenting. I do not use cry-it-out strategies or any modified versions of it. I will not ever ask you to do something you are not in agreement with or feel comfortable with.

Disclaimer

I do not work in a medical capacity. I always maintain that my consultations, information, education and strategies are not a substitute for medical, nutritional, lactation, psychological, therapeutic care. It is always important to consult your doctor, health visitor or a qualified professional if you have specific concerns regarding you or your child’s health and well-being.

By choosing to work with me you agree to this

All clients will be expected to complete and return The Surrey Sleep Coach questionnaire at least 48 hours in advance of the initial consultation.

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The fee for The Surrey Sleep Coach consultation services is due in advance of the initial consultation. The details for payment will be provided by email prior to the session.

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The Surrey Sleep Coach advises that all parents follow the SIDS guidelines when dealing with their child’s sleep. Please refer to The Lullaby Trust guidelines.

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The Surrey Sleep Coach advises that the parents/carers are consistent with the proposed Sleep Follow-Up Plan provided in order to achieve success. The outcome of the sleep solutions suggested depends highly on parental consistency and therefore by agreeing to undertake the sleep training, the parents agree to working alongside The Surrey Sleep Coach to achieve the best results possible.

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 Your tailored Sleep Follow up Plan will be written and sent through via PDF email format within 3 working days of the initial consultation. For the email package it will be up to 5 working days. A working day is defined as Monday, Tuesday, Wednesday, Thursday or Friday.

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The Surrey Sleep Coach works closely with clients to ensure that you accomplish the results you set out to achieve. In the small number of cases where progress isn’t apparent, there is always a reason and The Surrey Sleep Coach will suggest alternatives, including a review of medical and dietary issues.

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The Surrey Sleep Coach provides you with a Sleep Follow- up Plan with all packages  (aside from the introductory call) and in packages 4, 5 and 6 whatsapp and email support. The hours and days of this support are as below:

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1. for WhatsApp support between the hours of 9am to 8pm seven days a week; and

2. for email support between the hours of 9am to 6pm Monday to Friday.

Following the completion of a Sleep Package support, any additional calls are subject to a further charge per 30 minutes.

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There is a £10 charge for the Introductory call, which will be deducted from the sleep package you decide to purchase. Both amounts are to be paid prior to the call or commencement of the Sleep Package or Introductory Call.

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The Surrey Sleep Coach is contactable during the hours of 9am to 8pm from Mondays to Fridays on email surreysleeepcoach@gmail.com and telephone 07946707924. During this time texts and emails will be responded to as soon as possible, usually within 48 hours. Please note, however, there may be times when The Surrey Sleep Coach is with a client or due to personal circumstances is unable to reply as quickly as this.

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The package support period is non-refundable and lasts for the designated time post consultation (7 days or 14 days) unless a date has been agreed otherwise. If the support is not used by the client, there is no refund available. Clients must inform The Surrey Sleep Coach of their start date to activate the support period.

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Any further support outside of the initial Sleep Package booked will incur a 7 day charge, 10 day charge or 14 day charge depending on what period of support is decided.

Cancellation & Charges

If the Sleep Package is cancelled the following Terms and Conditions apply:

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Less than 72 hours notice – full amount payable
72 hours to 14 days notice – 50% of final fee payable

15 to 21 days – 25% of final fee payable

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Should you need to reschedule your Session and your request is received with less than 24 hours notice, you will not be entitled to any refund.

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If your request to reschedule is received by providing more than 24 hours notice you will be entitled to reschedule the Session to a date within 30 calendar days of the original Session

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The Surrey Sleep Coach reserves the right to cancel consultation services or Session, at short notice due to personal circumstances – in this event all clients will be offered an alternative date within the following 30 days. If you are unavailable for those alternative dates, The Surrey Sleep Coach will refund to you to the cost you paid for that Session.

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I am not at this time VAT registered.